SHIPPING POLICY
1. Delivery Coverage:
We deliver PAN India through our trusted courier partners.
2. Dispatch Time:
Orders are typically processed and dispatched within 24–48 hours after successful payment.
3. Estimated Delivery Time:
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- Metro Cities: 3–5 working days
- Other Cities & Towns: 5–7 working days
- Remote Areas: 7–10 working days
4. Shipping Charges:
We offer Free Shipping on most products. Any applicable charges will be mentioned during checkout.
5. Order Tracking:
Once shipped, you’ll receive an email/SMS with your tracking ID and courier details. You can track your order from the “My Orders” section or via courier website.
RETURN & REPLACEMENT POLICY
1. Returns Eligibility:
We only accept returns or replacements for the following conditions:
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- Product received is damaged or defective
- Wrong product delivered
- Missing parts or incomplete delivery
Note: We do not offer returns for products that are used, damaged due to misuse, or ordered by mistake.
2. Timeframe to Raise a Request:
Please report any issue within 48 hours of delivery with clear images or videos as proof by emailing us at zizitoys4@gmail.com or messaging us on WhatsApp: +91-70 4787 4787.
3. Replacement Process:
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- We will verify the claim through photos/videos.
- If approved, we will send a replacement part or complete unit, depending on the issue.
- Return pickups may be arranged for major defects (location-dependent).
4. Return Conditions:
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- Item must be in its original packaging with all accessories/manuals.
- Product must be unused and in re-sellable condition.
5. Non-Returnable Items:
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- Assembled or used ride-on vehicles
- Products with minor cosmetic wear (scratches, box damage)
- Customized products
CANCELLATION POLICY
1. Before Shipping:
Orders can be cancelled within 12 hours of placing them by contacting our team.
2. After Shipping:
Once shipped, cancellations are not possible. You may reject the delivery, but return shipping charges may be deducted from the refund.
WARRANTY POLICY
1. Warranty Coverage:
We provide a 6-month limited warranty on:
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- Battery
- Motor
2. What’s Not Covered:
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- Physical damage, water damage, or electrical damage
- Damage caused by incorrect assembly or misuse
- General wear and tear
3. Warranty Support:
We offer support via video calls, and spare parts can be shipped if repairs are needed post-warranty.PACKAGING DAMAGE DURING DELIVERY
- If the outer box is damaged at the time of delivery, please take photos/video before opening.
- Please take photos/video while opening. If the product inside is damaged, raise a return/replacement request within 48 hours.
NEED HELP?
For any issues related to returns, shipping, or replacements, please contact us:
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- Email: zizitoys4@gmail.com
- WhatsApp: +91-70 4787 4787
- Support Hours: Monday–Saturday, 10 AM to 8 PM.
